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These terms set out the rules that apply when you open and use a jili 1com account — including how transactions are handled, what we expect from you, and what you can expect from us. Access to the platform depends on local law and is available only where permitted in your region.
By creating an account on jili 1com, you confirm that you have read and accepted these terms in full. They apply to every session you open, every transaction you initiate — whether through GCash, Maya, or GrabPay — and every game you access in the lobby, including titles from Joker, Spadegaming, CQ9, and PlayStar. We may update these terms when our services change, when legal requirements shift, or when we add new account features. When that happens, we post the revised version on this page and note the date it takes effect. Continuing to use your account after a revision means you accept the updated terms. These terms do not override any applicable local law. Where a provision conflicts with a mandatory rule under Philippine law or the law of another eligible region, the applicable law takes precedence for users in that region. If you have a question about how a specific clause applies to your account, reach out to our support team before continuing — the contact paths are listed further down this page. Transaction records linked to GCash, Maya, or GrabPay deposits and withdrawals are logged in your account wallet. Those records are the reference point for any dispute you raise with us.
These terms apply to the four areas below. Understanding the boundaries helps you know when to check your account dashboard, when to contact support, and when a third-party service — such as your e-wallet provider — has its own separate policy that governs that part of your transaction.
These terms govern how you open, verify and use your jili 1com account. Login credentials, account security and session behaviour all fall inside this policy. Disputes about access start here.
Deposits and withdrawals processed through GCash, Maya or GrabPay are covered by these terms on our side. The e-wallet provider's own terms apply separately to the transfer on their side.
Game content from Joker, Spadegaming, CQ9 and PlayStar — including titles like Taal Fire, Dragon Tiger Table and Plinko Fiesta — is made available subject to these terms and any applicable regional access conditions.
External services — your mobile carrier, e-wallet platform or device operating system — operate under their own agreements. We are not responsible for how those third parties handle data or transactions on their end.
These terms give you concrete ways to manage your account relationship with us. You can review your transaction history at any time by logging in — your wallet shows every GCash, Maya and GrabPay movement recorded against your account. If a detail on your account is wrong, you can request a correction through the account settings page or by contacting support directly. Raising a question about a charge, a locked session or a declined transaction is straightforward: use the live chat or email route listed in the support section below, and include your account reference so we can pull the right records. We aim to acknowledge every query and give you a clear path to resolution rather than a holding reply. Your right to request account closure is also covered here — if you want your account deactivated, submit the request through support and we will confirm the steps involved.
Log in and open your wallet to see every deposit and withdrawal entry. GCash, Maya and GrabPay transactions each show a reference number you can use when raising a dispute with us or with your e-wallet provider.
If your registered name, contact number or email is incorrect, go to account settings after login or contact support. We verify corrections against the details you originally submitted before making any change.
If any clause in these terms is unclear, contact us before it affects your play. Our support team can explain how a specific term applies to your account type and region without you having to interpret legal language alone.
You can ask us to close your account at any time. Submit the request via live chat or email, confirm your identity, and we will walk you through what happens to any remaining balance in your wallet.
If a specific clause in these terms raises a question, or if a transaction tied to your GCash, Maya or GrabPay wallet needs clarification, the three contact paths below connect you to our team. Have your account reference ready when you reach out — it shortens the time it takes for us to pull your records and give you a useful answer.
Open the chat widget from any page after login. This is the quickest route for transaction questions and account access issues. Our team can view your wallet records directly during the session.
For written queries — including requests to correct account details, ask about a policy clause, or initiate account closure — email us using the address shown on the Contact page. Include your account reference in the subject line.
The Help Centre, accessible from your account dashboard after login, contains step-by-step articles on transaction disputes, account verification and how to submit a formal query under these terms.
Our approach to data, cookies and account security is explained here so you know exactly what we collect, why we keep it, and how long we retain it. We collect the information you provide at registration, your transaction data linked to GCash, Maya or GrabPay, and standard session data generated when you use the platform. Cookies are used to keep your session active and to remember your account preferences across visits — you can manage cookie settings through your browser at any time. Account security is your responsibility and ours together. We protect stored credentials on our side; you are responsible for keeping your login details private. If you suspect unauthorised access, contact support immediately so we can secure your account before any further session activity occurs.
Transaction records and account data are retained for the period required under applicable law. After that period, data is deleted or anonymised. You can request details of what we hold by contacting support with your account reference.
We use session and preference cookies. You can accept, limit or clear cookies through your device browser settings. Blocking all cookies may affect how your account session behaves on the platform.
We apply standard access controls on our servers. On your side, use a unique password and do not share your login. If your GCash, Maya or GrabPay account linked to this platform is compromised, update both passwords and notify support.
If you believe a term has been applied incorrectly to your account, put the question in writing via email. We review each request against the version of the terms that was active at the time the issue occurred.
These are the questions we hear most often about how these terms work in practice. If your question is not here, reach out via live chat or email — the contact paths are in the support section above.
Yes. Every deposit and withdrawal you make through GCash, Maya or GrabPay is subject to these terms on our side. Your e-wallet provider also has its own terms that govern the transfer on their end — both sets of terms apply to the same transaction.
We post the updated version on this page with the effective date noted. If you continue using your account after the new terms take effect, that counts as acceptance. We recommend checking this page whenever you see a notice in your account dashboard.
Access depends on local law in your location. The platform is available only in regions where it is permitted under applicable law. We do not make eligibility decisions on your behalf — check your local rules before opening or continuing to use an account.
Log in and check the transaction reference in your wallet first. Then contact support via live chat or email with that reference number. For GCash, Maya or GrabPay disputes that involve the e-wallet side of the transfer, you may also need to raise a case with your e-wallet provider separately.
We keep your registration details, session data and transaction records for the period required under applicable law. After that retention period, data is deleted or anonymised. Contact support with your account reference to ask about the specific data we hold for your account.
Contact support through live chat or email and confirm your account identity. We will explain what happens to any wallet balance before closure is completed. The request is processed after your identity is verified against your registered account details.